I decided to tell you a few funny stories that happened during my two years doing phone tech support. These posts are going to be called Tech Support Thursdays, and for no rhyme or reason, today will be the first. I’ll try to do this once a month, as I remember.
“My TV is broken”
Me – “*ISP Name*, my name is Isaiah, how may I help you?”
Caller – “My TV is broken.”
Me – [pause] “Um, this is *ISP*, not your tv company.”
Caller – “It has to do with the High-Speed.”
Me – “Alright, what seems to be the problem?”
Caller – “My TV isn’t showing anything.”
Me – “Do you mean your computer monitor?”
Caller – “No, the TV with the highspeed.”
Me – “So your monitor…”
Caller – [interrupting] “TV”
Me – “Ok, your TV, whatever, does it have a light on it?”
Caller – “Yes, it has an orange light.”
Me – “Ok, what I want you to do is press the button on the monitor - sorry, TV, and then press the button on your computer – um, the big box underneath your monitor, er, TV.”
Caller – [sighing] “Ok.” [presses both buttons, and I hear the computer fan kick on.]
Me – “Alright, can you press the button on the ‘TV’ now?”
Caller – [surprised] “It works! How did you do that?”
Me – “I believe that your computer was turned off.”
Caller – “Well who would do that?”
Me – “Uh, I’m not sure, but it was turned off.”
Caller – “Well, I’m going to get to the bottom of this.”
Me – “You do that.”
Let me know if you want to read more of these.
in Christ,
Isaiah
