Today is Tech Support Thursday… and I’m going to tell you a secret.
Well, probably not truly a secret in the “I’ll have to kill you after telling you this way.” It probably isn’t even a secret at all. I think maybe I shouldn’t have used the word “secret” because I’ve gotten you all excited now.
Get to the point, Isaiah!
Fine, fine. The real secret for Tech Support is this: Google is your friend.
I know, it sounds lame, right. Let me give you an example:
Random Friend: Hey, I’m getting an error on my computer. Do you know what that means?
Me: Hmm, let me see [Google error while they're not looking] – Oh, what do you know, you just have this one setting wrong. Here, I’ll fix it.
Random Friend: You’re a genius, how do you know so much?
Me: Well, you know… I just do.
Yes, yes, I figured out the problem, but really, it’s only because I know how to use Google.
In all seriousness, during my time in Tech Support we were trained on any number of errors and problems that could come up in a conversation. Outlook Express is the bane of my existence, enough said. There were times, however, that we had no idea what this error meant. I remember looking up an error and Microsoft’s definition for it was: “A problem has occurred.” Duh, that’s why they call it an error.
That’s when I’d turn to Google, and after a minute or so, we’d find a quick solution. Once I found it, I’d add it to the database of errors we kept and how to fix it.
So, there you have it. When in doubt, Google it!
p.s. I may or may not send you to the “Let me Google that for you” page if you ask me a tech issue now. I’ve already told you the secret
.